FAQ and Policies

Customer Service  Customer Service-1-866-401-4696

Showroom Location:

540 Neperhan Ave 

Yonkers, NY 10710

Suite 560

Hours: 3:30 to 7:30 Monday -Friday

Saturday & Sunday 11 am-7pm 

Ground Delivery is free within the continental United States. Where UPS is not available, the closest equivalent will be used. If you wish to have a different shipping service feel free to email for call, and we will be happy to accommodate. However, air and other more expensive methods will entail an added fee for the difference in price. Please understand that express shipping is not guaranteed to ship out on the same business day. All orders are processed within 5 business days after ordering. We do guarantee all orders to be to the customer by the weardate that is shown.

Default Shipping for International Orders is UPS and generally takes about 1 week when items are in stock. Your country could also impose other duties or tax that we have no way of estimating because it is different for every country and item. Contact us for shipping rate if your country is not listed or we will just bill the the exact rate of shipping

If you have any questions regarding our Return Policy please contact our Customer Service Dept Prior to placing your order.

Due to the nature of our products, like most other websites that sell prom and evening dresses, we do not accept returns.

To choose the best size for you, we recommend choosing your size based on your measurements for your bust, waist and hips, and the measurements on the designer's size chart which is found on our site. If you're in between sizes, we recommend choosing the larger size so that you are able to have the dress tailored (taken in) for a perfect fit, as it's usually not possible to have a dress let out.

All of our products are thoroughly inspected prior to shipment to assure that you receive your order in perfect condition.

Shipping fees are non-creditable and if you received free shipping on your order, the shipping fees will be deducted from your store credit.

Dress Availability

Availability can change daily as prom season hits its peak. Make your selection early if possible. We have a large inventory of prom dresses that is continually replenished throughout the year. If we have temporarily sold out or your dress choice in the size and color ordered, we will notify you immediately.

Billing
Online orders can be charged to your Visa, Master card, American Express, Discover and mailed check. Your card will be charged in US dollars. We have estimates of other currency equivalents listed, but they are only a guide and not always exact. Please also note charges for non-US delivery as discussed above. Also note that some non-US countries will charge duty and other taxes to some orders when they arrive in your country.

Size
Most dress manufacturers provide size charts to aid in choosing the correct size. We try to make as many available right here as possible. Be sure to measure carefully. Size charts are helpful, but not always perfect. Remember that you can always take up a gown that is too large, but you can’t let it out if your order too small. If your measurements are on the border it is usually wise to take the larger size and plan on having it altered. Most girls do require alterations to get a perfect fit. Please don’t hesitate to email or call 5th Ave Gownsif you have any size questions.

How to measure
Bust: have someone measure the fullest part of your bust.
Waist: have someone measure your natural waistline.
Hips: Measure the fullest part of your hips.